Posts Tagged ‘innovative service offerings’

Revolution, Evolution… or Neither?

The word revolution has connotations of overthrowing a regime, a previous order or way of doing things, and they tend to be violent. Evolution simply means things are “developing”, and gee, they always are.

In the case of libraries, it’s safe to say things are evolving and the shifts are major, but much of the system is still in place. No revolution, the baby (or should I say the senior citizen in the tub?) hasn’t been thrown out with the bath water, and much of the bath water is still there, too. Just add a little more hot, please!

Frankly, I thought the mention of revolution or evolution detracted from some of the points this paper set out to make; good points about keeping the library relevant through user centered services delivered with current technology, and good clear description of the four criteria that Library 2.0 definitions and models have in common: everywhere, barrier free, participatory and “best of breed”. Like any organization interested in thriving yet dedicated to serving, libraries will try to maintain their satisfied customer base and attract a strong new following by combining traditional services and holdings with recent technology developments, multiple information formats & delivery and innovative service offerings.

What the authors left out of their discussion of paradigm shifts is the emphasis in the Library 2.0 movement on creative and collaborative tools and resources, not “just” information resources and services. More seriously, they seem to have drawn illogical conclusions from some of the work cited, incorrectly cited I might add. Take a look at the last paragraph under Part 5. The consequence does not make sense, and I am pretty sure Swanson, by the way, is not the author of the source cited, he simply blogged about the titled report. You can get to the Library 2.0 blog forum from the reference listed, but the page link isn’t active anymore. With sleuthing, I accessed the reference here: http://www.library20.com/profiles/blogs/515108:BlogPost:72083

The report is indeed about information/digital illiteracy findings. Does this make the conclusion drawn, “services … remained more or less the same” a valid statement? Not for my brain. That library 2.0 blog forum looks promising, though!

And here’s another critical comment. I seem to be having a Lucy van Pelt week!

“Pros and Cons of Social Media”

I have to disagree with Elin’s statement that “social media are a frightening phenomenon to incumbents in the press, in politics and in the media” and that these organizations rely on scarcity to control things. Rather, I think such organizations are cautious about social media because of the many examples of erroneous information dissemination through twitter and other IM tools we’ve witnessed during the Arab Spring. After incorrectly postings from “reliable” news agencies like Reuters, the media should be wary!

Hinckley has it right when he says the volume and rapid availability of information “has only accelerated the pressure to be ‘first,’ often at the expense of being ‘right.’”

“Old and New Media”

I’ve never seen the term “legacy outlets”, used here for reliable or traditional news sources with a long pedigree!

So bloggers are writing about “serious” news, it seems than. That makes perfect sense, since most blogs are focused on specific interests, and people are usually pretty serious about their interests. Even though blogs are not usually collaborative to the degree of wikis, they are interactive through commentary, allowing and encouraging serious discussion.

All right. I’ll try to be more positive the next time!

Read Full Post »